Products
Sage 50, Sage 100, Sage 300, Sage 500
Reasons
- Microsoft latest updates need to be installed
- Using Outlook 2016 and Sage 2016 or prior version
- Disrupted Windows Profile
- Corrupted E-mail Writer
- User Account Control (UAC) enabled
- The Amyuni Document Converter driver used for Older Sage 50 versions is conflicting with Microsoft Windows 8
- The Amyuni Document Converter driver used for Sage 50 Version 2016 and earlier is not conflicting with Microsoft Windows 10
- Errors with SPLWOW64.EXE after printing
- Improper settings on Sage 50 E-mail Writer
- Corrupted customized form
- Incompatible Printer driver
- Sage 50 E-mail Writer as a printer error
- Unsuited email program
- Sage 50 Quantum (Peachtree) for Physicians
How to Solve
Note: Microsoft Outlook 2016 is not compatible with Sage 50 US Edition 2016 or earlier. Outlook 2016 32-bit version is compatible with Sage 50US version 2017 and higher. Print More Than One Check on a Page Using Peachtree
Section I: Run both Sage and the email program as Administrator
Step-1: Shut both Sage and the email program (Outlook or other).
Step-2: Right-click Sage 50 icon, and then select Properties.
Step-3: Choose Compatibility Tab, and then select Change settings for all users button.
Step-4: Select Run this program as Administrator box, click Apply, and then click OK.
Step-5: Repeat Steps 2-4 for your email program icon.
Step-6: Open Sage and the email program.
Step-7: Confirm you are now able to email without issue/error.
Step-8: If not, proceed to the next section.
Note: In Microsoft Windows 10, Outlook or Sage may not have a Compatibility Tab in the Properties window. If this is the case, click Advanced button in the Shortcut Tab, select Run as Administrator box, and then click OK.Peachtree Payroll Check Design Stub Missing Data.
Section II: Remove the Email Writer and run Repair on Sage
Step-1: Shut Down Sage.
Step-2: Press WINDOWS+ R keys, type Control, and then click OK.
Step-3: Select Devices and Printers.
Step-4: Right-click Sage 50 E-mail Writer v3, and then choose Remove Device.
Step-5: Also eliminate any other Peachtree E-mail Writer or Sage E-mail Writer.
Step-6: Select any accessible printer, and then choose Print server properties.
Step-7: Select Drivers tab, Amyuni Document Converter 450, and then click Remove.
Step-8: Select Remove driver and driver package, and then click OK.
Step-9: Go back to Print Server Properties.
Step-10: Select Drivers tab, Amyuni Document Converter 300 or 500 (if present).
Step-11: Select Remove driver and driver package, and then click OK.
Step-12: Run Repair for Sage; refer to Article ID 10602: “How to run Repair” in Related resources.
Step-13: Press WINDOWS+R keys, type Control, and then click OK.
Step-14: Select Devices and Printers.
Step-15: Right-click Sage 50 E-mail Writer v3, and then select Printer properties.
Step-16: Select Ports tab, and then click Add Port button.
Step-17: Select Local Port, and then click New Port button.
Step-18: Enter PDF1 as the port name, and then click OK.
Step-19: Choose Advanced tab.
Step-20: Select Enable advanced printing features box, and then click Apply.
Step-21: Select Print directly to the printer box, click Apply, and then Close.
Step-22: Reboot your computer.
Section III: If using Sage 50 Version 2013 or earlier
Step-1: Download the Amyuni Document Converter 450 driver from the Microsoft Catalog.
Step-2: Extract the downloaded files to a folder on the local hard drive.
Step-3: Press WINDOWS+R keys, type Control, and then click OK.
Step-4: Choose Devices and Printers.
Step-5: Select Add a printer, and then select The printer that I want isn’t listed.
Step-6: On the Find a printer by other options screen select, Add a local printer or network printer with manual settings, and then click Next.
Step-7: Select Create a new port and set the Type of port to Local Port, and then click Next.
Step-8: Enter PDF1 for the new port name, and then click OK.
Step-9: On the Install the printer driver screen, select Have Disk, and browse to the extracted files from the Microsoft Catalog.
Step-10: Select amyuni.inf file, and then click OK.
Step-11: Install the printer driver Amyuni Document Converter 450, and then click Next.
Step-12: Name the new Printer Amyuni 450, and then click Next.
Step-13: Select Do not share, and then click Next.
Step-14: Clear Set as default printer box, and then click Finish.
Step-15: Browse to Devices and Printers, right-click Sage 50 E-mail Writer, and then select Printer Properties.
Step-16: Click Advanced tab, and then select Amyuni Document Converter 450 driver.
Step-17: Open Sage and attempt to e-mail any document. The program will return error “Printer not activated -41.” This ensures the Amyuni Document Converter 450 driver is active.
Step-18: Open Devices and Printers, right-click Sage 50 E-mail Writer, and then select Printer Properties.
Step-19: Select Advanced tab, change the driver back to Amyuni Document Converter 300.
Step-20: Reboot your computer.
Step-21: Verify you can email.
Section IV. Using Sage 50 2014 or later versions (best solution for Windows 10)
Step-1: Download the Amyuni Document Converter 500 driver from the Microsoft Catalog.
Step-2: Follow steps in Section III beginning with Step 2, selecting the Amyuni 500 instead of 450.
Section V: Damaged PTR files in Forms folder
Step-1: Browse to your data path; refer to Article ID 10165: “How to find data path and program path” in Related resources for assistance.
Step-2: Double-click Forms folder.
Step-3: Remove all files with the extension .PTR.
Section VI: Damaged Windows profile
Step-1: Create a new Windows user profile on the computer.
Step-2: Set up the email account under the new user profile.
Step-3: Verify you can email under the new profile.